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Subscription Service Hours

Monthly Website Development Subscription Hours

Consistent Website Development Support Empower your business with ongoing professional website development services through our Monthly Website Development Subscription Hours. Designed for convenience and cost savings, this subscription provides flexible service hours each month to address a wide range of website tasks, including:

Custom website development and enhancements
Performance optimization and troubleshooting
Feature integration and design updates

Perfect for businesses of all sizes, this subscription ensures your website remains up-to-date and optimized without the hassle of managing individual service requests. Enjoy discounted hourly rates, consistent expert support, and the ability to adapt services to your changing needs. Subscribers will also have exclusive access to our ticketing system via their My Account page, allowing them to:

Submit requests and create support tickets.
View and track the progress of their tasks.
Securely provide private credentials when needed.
Communicate directly with our support team for seamless updates and feedback.

Subscription Benefits:

Consistent Access: Guaranteed allocation of service hours each month.
Exclusive Savings: Lower hourly rates compared to a-la-carte options.
Priority Support: Subscribers receive priority scheduling and task completion.
Flexibility: Hours can be used for any website-related task, adapting to your evolving goals.

Details:

Validity: Monthly hours do not roll over but ensure regular, ongoing support.
Cancellation Policy: Month-to-month with no long-term commitment—cancel anytime.

Service Level Agreement (SLA)

This Service Level Agreement (SLA) outlines the expectations, responsibilities, and commitments between Rezolute (“Service Provider”) and the Client (“Customer”) for website services and support. The SLA defines the services provided, response times, resolution times, and performance metrics to ensure a mutually beneficial partnership.

Scope of Services

The following services are covered under this SLA:

Website Maintenance & Updates

Content updates
Styling adjustments
Security patches and software updates

System Integrations

Integration of third-party tools and platforms
Custom API connections

Hosting Services

Secure and reliable managed hosting
Backup and restoration services

Ongoing Support

Troubleshooting and issue resolution
Performance monitoring

Full Website Redesigns

Custom design and functionality enhancements

Account Management

Ticket assignment
Reporting
Meetings and communications

Response and Resolution Times

Priority Level	Description	Initial Response Time	Resolution Time Target
Critical	Website is down or major functionality loss	Within 1 hour	Within 4 hours
High	Significant impact on functionality	Within 2 hours	Within 8 business hours
Medium	Moderate impact or non-critical issue	Within 4 business hours	Within 2 business days
Low	Minor issues, styling requests, or queries	Within 1 business day	Within 5 business days

Notes:

Business hours are Monday through Friday, 9:00 AM to 5:00 PM (Mountain Standard Time).
Hosting support is available via chat 24/7 for critical hosting-related issues.
Response and resolution times exclude company holidays and previously communicated office closures.

To ensure timely and efficient service, the Client agrees to:

- Provide access to necessary systems, tools, and credentials.
- Communicate issues and requests clearly with sufficient detail.
- Use the Ticketing System provided by Rezolute as the designated place for submitting all support requests. This ensures proper tracking and resolution of issues.
- Allow reasonable time for resolution based on priority levels.

This SLA does not cover:

Issues caused by third-party tools, plugins, or hosting services not managed by Rezolute.
Changes or customizations outside the agreed-upon scope of work.
Incidents resulting from user error or misuse of the website.

Terms and Conditions

This SLA remains in effect as long as the Client subscribes to Rezolute’s website services and support. Either party may terminate the agreement with 30 days’ written notice.

Let’s Build Something Amazing Together

Have a project in mind or need support? Select from our range of services—including website upgrades, maintenance, integrations, and more—and share your vision with us. Use the message box to provide details, and our team will get back to you with personalized solutions tailored to your goals. We’re here to help!