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A-la-carte service hours

Service Hours

Flexible Website Development Service Hours

Empower your business with professional website development services through our flexible service hour packages. Designed for versatility, these hours can be used for a wide range of tasks, including:

Custom website development and enhancements
Performance optimization and troubleshooting
Feature integration and design updates

Designed to suit businesses of all sizes, our packages provide expert support at discounted rates as you commit to larger bundles. Whether you need small updates or more extensive projects, our service hours adapt to your unique needs. Hours are valid for 1 year from the date of purchase, allowing you to plan and execute your website goals at your own pace.

Explore the flexibility and expertise you need to keep your website thriving. Purchase your service hours today!

Service Level Agreement (SLA)

This Service Level Agreement (SLA) outlines the expectations, responsibilities, and commitments between Rezolute (“Service Provider”) and the Client (“Customer”) for website services and support. The SLA defines the services provided, response times, resolution times, and performance metrics to ensure a mutually beneficial partnership.

Scope of Services

The following services are covered under this SLA:

Website Maintenance & Updates
- Content updates
- Styling adjustments
- Security patches and software updates
System Integrations
- Integration of third-party tools and platforms
- Custom API connections
Hosting Services
- Secure and reliable managed hosting
- Backup and restoration services
Ongoing Support
- Troubleshooting and issue resolution
- Performance monitoring
Full Website Redesigns
- Custom design and functionality enhancements

Response and Resolution Times

Priority Level	Description	Initial Response Time	Resolution Time Target
Critical	Website is down or major functionality loss	Within 1 hour	Within 4 hours
High	Significant impact on functionality	Within 2 hours	Within 8 business hours
Medium	Moderate impact or non-critical issue	Within 4 business hours	Within 2 business days
Low	Minor issues, styling requests, or queries	Within 1 business day	Within 5 business days

Notes:

Business hours are Monday through Friday, 9:00 AM to 5:00 PM (Mountain Standard Time).
Hosting support is available via chat 24/7 for critical hosting-related issues.
Response and resolution times exclude company holidays and previously communicated office closures.

To ensure timely and efficient service, the Client agrees to:

Provide access to necessary systems, tools, and credentials.
Communicate issues and requests clearly with sufficient detail.
Allow reasonable time for resolution based on priority levels.

This SLA does not cover:

Issues caused by third-party tools, plugins, or hosting services not managed by Rezolute.
Changes or customizations outside the agreed-upon scope of work.
Incidents resulting from user error or misuse of the website.

Terms and Conditions

This SLA remains in effect as long as the Client subscribes to Rezolute’s website services and support. Either party may terminate the agreement with 30 days’ written notice.

Let’s Build Something Amazing Together

Have a project in mind or need support? Select from our range of services—including website upgrades, maintenance, integrations, and more—and share your vision with us. Use the message box to provide details, and our team will get back to you with personalized solutions tailored to your goals. We’re here to help!